Question 1

What is your processing time at the moment?

Accepted Answer

Our processing time for each purchase is one business day.

Question 2

Will I need to sign for my package?

Accepted Answer

No, you will not have to sign for packages.

Question 3

I have more questions...

Accepted Answer

We encourage you to contact one of our customer service representatives via chat, Mon-Fri from 8am-5pm EST. As always, you are welcome to contact us with general questions/concerns by emailing customerservice@kakekollection.com

Question 4

When will you be restocking the items that are sold out?

Accepted Answer

Sign up for our newsletter to be notified about restocks and new products.   We do also announce via social media pages; Instagram & Facebook.

Question 5

Why does my product look different than the photos online?

Accepted Answer

The images on our website represent our colors as close as possible, however the actual color may appear different on everyone. The results of our colors may vary because they are dependent on a number of factors, including: monitor resolution and color settings, camera settings, lighting, skin tone, etc.

Question 6

Does KAKE offer a PRO Discount?

Accepted Answer

We currently do not offer a PRO discount.

Question 7

Will I get an order confirmation?

Accepted Answer

When an order has been placed successfully, an email order confirmation will be automatically sent to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order.

Question 8

How will my order be shipped?

Accepted Answer

We offer shipping services with United States Postal Service (USPS) and FedEx. For international orders, our carrier will release the package to your country’s postal service for delivery.   Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.

Question 9

I’ve been charged multiple times, what do I do?"

Accepted Answer

Please confirm if you received an email confirmation via email.    If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution.   Please contact your bank if you have any further questions regarding the pending charges.  Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges.

Question 10

How do I know my order has been shipped and how can I track my order?

Accepted Answer

Please allow 1-2 business days for processing. Once your order is being processed, you will be sent an email confirmation with a tracking number. You can click on the tracking number to track your order within 24 hours.

Question 11

My package was marked as delivered, but I have not received my package."

Accepted Answer

Sometimes USPS tracking information can be updated in advance and packages are marked as delivered before they actually arrive. Your package will most likely be delivered.   *Please keep in mind we are not responsible for lost, stolen, misplaced or delayed shipments. Customers will need to open a case with USPS to open an investigation.

Question 12

How long does it take to process a refund?

Accepted Answer

It takes up to 10 business days from the time your return is received to process and credit your original form of payment. An email notification will be sent once the return has been processed. It may take 1 or 2 billing cycles for the refund to appear on your statement.

Question 13

What if I received an incorrect or damaged item?

Accepted Answer

Please contact Customer Service for assistance at 1-855-496-1096, Sunday through Saturday, 9:00am to 5:00pm or via email at customerservice@kakekollection.com.

Free US Shipping & Returns Over $50

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*Most products are vegan & gluten-free. Please see ingredients & certified mark.